Application and Onboarding

What is Killer Chefs?

Killer Chefs is a young startup on a mission to re-invent the way people eat at home to make 'eating in the new eating out’. We want to focus on turning the spotlight back on to the chefs - by creating new opportunities with our technology, you’re in complete control, so you can finally focus on what you do best: creating amazing experiences. Join us on our mission.



How do I apply to become a Killer Chef?

To start taking bookings through the Killer Chefs platform as a Chef, you will need to apply online here. Our online application process is quick and easy. As part of this online application, you will be asked to upload and submit documents accordingly.



Who can become a Killer Chef?

Our customers look for a range of culinary experiences so we welcome chefs at all levels, whether self-taught, culinary academy-educated or working professionals. You must be over 18 in order to apply. As culinary professionals we expect you to comply with these industry-regulated hygiene standards and for you to have an up-to-date hygiene certificate level 2 or above, Food Hygiene Training or HACCP Training from food-hygiene-certificate.co.uk. Don’t worry if you don’t have an up-to-date certificate in place when starting the application process. We will provide free in-app training.



What documents will I need?

You will be asked to upload documents as part of your online application. You will need: • A Passport (or driving license if you’re a British citizen) + A visa with Biometric residence permit if you’re a non-EU national. • An existing DBS check certificate issued within the last 12 months - if you don’t have one, you can apply for one during your application. A DBS check is a record of a person's criminal convictions and cautions – carried out by the Disclosure and Barring Service (DBS). • It is also advisable to have Insurance for Public & Product Liability cover (or equivalents) in place – if you don’t have insurance, you can apply here ahead of your application or alternatively you’ll be able to do so after being approved. • We also require Chefs to have Food Hygiene Certificate level 2 or above Don’t worry if you don’t have insurance in place when starting the application process. We will only require this once you have been successful, and we can support you in obtaining this by recommending providers.



Where can I work?

At the moment, we only operate in London. You can choose your radius, so you’re able to choose which areas of the city you would like to focus on, as we understand you may not want to travel too far.



What days/hours do I have to work?

You’re your own boss. As a self-employed professional, you are free to manage your diary around your own schedule by entering in availability in an easy-to-use online diary. We will assume that when you have entered availability, you are free to honour bookings during this time. It’s very simple to use and easy to add or remove availability in just a few clicks either through our App or on the website. You can enter availability 7 days a week, 365 days a year, between the hours of 07.00-00.00.



Do I have to put in minimum availability?

No, we do not require you meet a minimum availability per week. However, we do recommend that you try and put in at least two days of availability each week to ensure you make the most out of the Killer Chefs platform. There is also no maximum limit either on how much availability you can add. Feel free to add in as much availability as you like, but please make sure you can commit. Cancelling or turning down bookings will impact your rating. Entering your availability as far in advance as possible will enable foodies to book you more easily as they will be offered more booking slots to choose from when looking at your profile.



Do I have to quit my job?

We will never ask you to do that. Killer Chefs can fit in with your lifestyle and can be combined with your day job. It’s entirely up to you when to work, therefore you could show your availability on the app when you’re free or when it suits you best.



Why do we need to run an ID and DBS check?

Safety and security is vital to us – for you and your customers. We run background checks on all of our chefs. Plus, your DBS check is a legally binding document, so you can use it thereafter in numerous other situations. On the other side, we’re here to support you if diners aren’t behaving as they should. On top of that, we’ll sort all the payments for you, so no dealing with difficult customers!



Using Killer Chefs

For what size parties will I be required to cater?

That’s entirely up to you: you can agree to as many or as few diners as you like, depending on how confident you feel. Prices are calculated on a per head basis, and you can set minimum and maximum numbers of diners for your set of menus.



How do I choose my menu prices?

The price you charge for your menus is completely up to you. As a general rule of thumb, you should think about the experience you’re providing, the complexity of your menu and the cost of ingredients. Don’t forget to take Killer Chef’s fee into account too. To help you decide, you can search for comparable menus by other chefs in the app or contact customer service to get an idea of market prices. We will also be providing some in-app training.



Do I need to bring my own equipment, cutlery and crockery?

No. Foodies are required to provide all equipment, serving dishes and tableware. However you may need additional utensils in order to be able to prepare your menu. We advise you to always double-check exactly what tools/items the customer can provide within their kitchen at the time of booking (you’ll be able to check that directly from the app).



How can I get in touch with a Foodie?

Once a booking is confirmed, you will be able to chat with the Foodie via in-app live chat. We do not take responsibility for any booking that’s not made via Killer Chefs platform directly.



What should I do about dietary requirements?

Foodies will have the opportunity to get in touch after they’ve booked you, should they have specific dietary requirements and let you know if anyone in their party has any specific needs. If you don’t hear from them, we encourage you to get in touch with the foodie before you go ahead and do your shopping.



I don’t have any good pictures of my food/dishes.

We’re here to help you. A well-presented page, profile picture and food pictures are essential for your success on the app. We partner up with professional photographers, so please get in touch with us to enquire. Email us at support@killerchefs.app



How much preparation should I do beforehand?

That’s up to you, but we suggest you prepare whatever you can before arriving at the Foodie’s venue, this will make your life easier. Plan your timetable well in advance so that you're on top of your timings, from arriving at the venue to serving the dishes.



Can I bring someone with me to help in the kitchen to serve?

We take safety very seriously, therefore if you wish to bring someone along to help you, you will have to let us know in advance, so we can verify their ID. Please get in touch with us as soon as possible via email at support@killerchefs.app or via in app-chat. You will also have to make sure to communicate with the foodie and let them know you have an assistant(s). Please bear in mind that your assistant’s fees are included in the quoted price on the app and that you cannot ask for additional payments.



When is it advisable to leave an event?

You want to be able to offer the best experience possible, so that foodies will leave a good review and book you again. How long in advance to leave the party is up to your judgement, however we suggest you stay until you’ve served the last course and you are sure foodies don’t need anything else. Make sure you leave the kitchen in a decorous state. You are not required to do the washing up, but please make sure you leave the worktop clean and that you clean the utensils you have used.



What happens if the foodie complains about the service/food/cleanliness?

The complaint will have to go through our customer service either via in-app chat or email support@killerchefs.app. We will aim at resolving any dispute that might arise between chefs and foodies within 48 hours. Please remember: the kitchen should be left in the state in which you found it, however you’re not required to wash dishes before leaving. To avoid any disagreements about the state of cleanliness, you should always keep high standards of service and make sure the clients are happy before you leave.



What is Instant Booking?

Instant Booking doesn’t require approval from you before foodies can book you, which means if they like what they see on your profile, they can immediately book you and pay. If you have Instant Booking on, it will apply to your available dates in your calendar. The benefits of Instant Booking include: Convenience: get booked without having to respond to each request. More foodie interest: foodies can use filters to search for menus that can be booked instantly. Search placement: Instant Booking positively affects your response rate for your listing, which can improve your placement in the search results. You can always turn on or off Instant Bookings at any time. Instant booking will automatically be turned off if Foodies try to make a booking less than 24 hours prior to the date selected.



How long do I have to confirm a booking?

If you don’t have instant booking turned on, you will have to accept each incoming booking request from Foodies. You have 24h to confirm a booking request, if you do not respond within that time, the booking is to be considered rejected and you won’t be able to accept it any longer. The quicker you are to reply, the better. Remember: foodies might be sending multiple invites to Chefs!



Cancelling and amending bookings

What happens if I cancel a booking?

Cancellations by the Chef create a poor customer experience and negatively affect other Chefs and ultimately the Killer Chefs Platform’s reputation. We understand that there may be times when something comes up and you have to cancel an accepted booking, but minimising cancellations is critical for the reliability of the Killer Chefs Platform and the individual Chefs’ reputation. High acceptance of Bookings is critical part of a reliable, high-quality service and helps maximize earnings for Chefs. We know that sometimes things come up that prevent you from accepting some Booking requests, or you may want to take a break from the Killer Chefs Platform but not accepting Booking requests causes delays and degrades the reliability of the Killer Chefs Platform. If you do not want to accept Bookings for a period of time for whatever reason, you must remove your availability from your calendar or ‘turn off’ your profile.



What should I do if a customer requests changes to their booking?

Foodies can request changes to the date, time and the number of guests only by contacting customer service. We will be in touch with you to approve the changes if that’s the case. Each case will have to be discussed individually.



What should I do if a customer requests changes to their booking?

Foodies can only request minor changes to the menu and mainly to accommodate specific their or their party’s dietary requirements. Significant changes in the menu that impact the cost per head to the chef shouldn’t be allowed by you. In case you have any trouble with a specific customer, please get in touch via the in-app chat.



Getting in touch

Getting in touch

From live chat with our customer support team to timely in-app messages, we've built tools to make sure you always feel supported. Customer Support You can contact us at chefs@killerchefs.app for any questions you may have. Whatsapp (coming soon) We have a chef-only whatsapp number coming soon Live chat You can chat directly with a customer support representative via the app anytime between 8am-10pm, every day. FAQs If you have a question, chances are that someone else has also had it before. That’s why our regularly updated frequently asked questions page is the go-to place to find answers to questions big and small. In-app notifications (coming soon) We use in-app notifications to share important information with you. In-app reports and feedback (coming soon) You can share feedback with us at any time via the menu section of the app. Simply tap the menu button and scroll to 'send feedback'. You can also check your app is working – and report bugs – with the analysis tool.



Need further assistance?

If none of the above answers your question, please get in touch. For any concern, you can chat with us via the in-app live chat or via email at chefs@killerchefs.app



Payments, fees, tax & insurance

Is registration free?

Yes. Signing up to become a Killer Chefs is completely free.



Does Killer Chefs take a fee?

You are free to price your menus freely, depending on your experience, the difficulty level of the menu, the type of menu, the way you source your ingredients etc. We do howeevr charge a fee upon every booking you make via Killer Chefs platform, meaning you get paid for each booking you make. For more info please get in touch at chefs@killerchefs.app



Will I need to pay tax on my income?

All our chefs are self-employed. You will be therefore responsible for handling your own tax. We have partnered up with TaxScouts to help you sort out your tax, should you need a hand with that.



What about VAT?

You are responsible for handling your own VAT return, if applicable.



What insurance do I need?

We require chefs to have Public & Product Liability cover (or equivalents) in place – if you don’t have insurance, you can apply here ahead of your application (though of course you’re welcome to use any provider you like), or alternatively you’ll be able to get your cover after being approved. Don’t worry if you don’t have insurance in place when starting the application process. We will only require this once you have been successful, and we can support you in obtaining this by recommending providers.



How much can I make with Killer Chefs?

Signing up is free. How much money you can make with Killer Chefs depends on you. How often you’re available, what days of the week you work and how you decide to price your menus. If you want to make more money, get in touch. We can provide advice on your bio, menu, prices and other ways to connect with more customers.



Frequently Asked Questions