ID check: a step-by-step guide.

How to verify your identity, a step-by-step guide.

 

1. Click on the secure link in one of our emails or texts, or scan the QR code from your desktop to preferably proceed with your smartphone. You’ll be redirected to our ID verification platform, powered by Mati.

 

---Upload your proof of identity---

 

2. This is where you’ll be asked to select and upload your identity document. Select the country where your document was issued and then select which document you want to use. You can select your Passport, Driving Licence or National ID card.

 

If you want to use your passport: 

  • Please ensure that the document type is set to “passport”.

  • Please click the square to upload a picture of the page of your passport, showing your details and photo. The photos need to be clear and legible. Please note make sure there are no reflections, and you’re not hiding parts of the document while holding it.

  • If you’re on your computer, you’ll have the option to “upload” a file. The max resolution is 15MB either pdf, jpeg, jpg or png.

  • If you’re using a smartphone, you’ll have the option to take the photos directly, by allowing the website access to your camera.

 

If you want to use your driving licence: 

  • Please ensure that the document type is set to “driving licence”. 

  • You’ll need to upload both FRONT and BACK of the document.

  • If you’re using a smartphone, you’ll have the option to take the photos directly, by allowing the website access to your camera.

  • If you’re on your computer, you’ll have the option to “upload” photos of the front and back of your driving licence from your personal files.

  • The photos need to be clear and legible. Please note make sure there are no reflections, and you’re not hiding parts of the document while holding it. The max resolution is 15MB either pdf, jpeg, jpg or png. 

 

If you want to use your National ID Card: 

  • Please ensure that the document type is set to “National ID”. 

  • You’ll need to upload both FRONT and BACK of the document.

  • If you’re using a smartphone, you’ll have the option to take the photos directly, by allowing the website access to your camera.

  • If you’re on your computer, you’ll have the option to “upload” photos of the front and back of your ID Card from your personal files.

  • The photos need to be clear and legible. Please note make sure there are no reflections, and you’re not hiding parts of the document while holding it. The max resolution is 15MB either pdf, jpeg, jpg or png. 

 

3. When satisfied with your uploads, click “Save and continue”

 

---Video Selfie---

 

4. You’ll then be required to record a short selfie video: you’ll be able to take the video directly both from smartphone and computer.

5. Please start recording the vieo and make two full circles with your head, then press stop on your camera and upload the video. 

 

---Double check and submit---

 

6. You’ll be able to re-take the video before submitting it for verification.

7. Once satisfied, click “Submit verification”. A final screen will confirm your secure submission. 



 

If you're still unsure about the process, our friendly team will be happy to answer your questions. Thanks for taking the time to verify your ID!